Last Update: 22 May 2008

Local (Singapore)

You can choose either of the following options to receive your order:

1. Mailing (by SingPost)
   
   
   • Normal Mail
     
     - Free postage when purchase S$15 and above.
     - Flat rate of S$0.50 when purchase S$15 and below.
     
     
     
     
   • Registered Mail
     
     - additional S$2.24 apply on top of each parcel
     Track no. will be given to track your parcel status: http://www.singpost.com/ra/ra_article_status.asp.
     
     
     
2. Meet up:
   (not available from 11 June 2009) more info: click here
   
   • Available for min purchase of S$25
     
     
   • Location
     
     - hougang MRT
     - ang mo kio MRT
     
     
   • Time
     
     - preferably to meet after 2p.m.
     
     
     
3. Courier Service
   
   
• Surcharges
  
  - Overweight
  For items exceeding 1kg, a surcharge of $ 1/- per kg or part thereof will apply.
  
  - Oversize
  For items exceeding 40x30x10 cm a surcharge of $2 /- per 5cm or part thereof will apply.
  (This generally applies for order of more than 3 items or bag)
  
  
• For same day courier service, order has to be placed the day before.
  ( cut-off booking time for courier service is before 11 am and we need time to process the order as well)
  
  
• Working days: Monday to Friday (except public holiday and public holiday eve)
  
  
• Arriving time : anytime from 11 am to 5.30pm
  
  
• Pls ensure there is someone to collect between 11am to 5.30pm.
  
  
• If second delivery is attempted, charges will be double.
  
  
• Operating time : Monday to Friday. (except public holiday and eve of public holiday)
  
  
  

  AREA	District Code (postcode - first 2 digits)	Same-Day*	Express**
  		7-8 hrs	3hrs	2 hrs	1hrs
  Business District Area	01-08, 16-19 ,22-23	$6	$10	$15	$20
  Telok Blangah/Queenstown Area	09-10, 14-15, 24-25	$7	$12	$18	$24
  Clementi/Ayer Rajah Area	11-13, 26-28, 58-59	$8	$14	$21	$28
  Hougang/Yio Chu Kang/Ang Mo Kio Area	53-57	$6	$10	$15	$20
  Serangoon/Toa Payoh Area	20-21, 29-33	$6	$10	$15	$20
  Kallang/Aljunied Area	34-45	$6	$10	$15	$20
  Bedok/Tampines/Changi Area	46-52, 81-82	$7	$12	$18	$24
  Yishun/Sembawang Area	75-80	$7	$12	$18	$24
  Bukit Batok/Choa Chu Kang Area	65-74	$8	$14	$21	$28
  Jurong/Tuas Area	60-64	$9	$16	$24	$32

  *Same day completion for jobs assigned after
  3 PM - Only 2 Hr Service Available
  4 PM - Only 1 Hr Service Available
  5 PM - 200% surcharge of 3 Hr Service

  **Pls contact us for arrangement.
  Applicable if we manage to process your order before the cut-off time.Otherwise, parcel will be sent on the next day using the same day service instead.

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Overseas

1. Airmail
   

   Singpost AIRMAIL
   Destination	Weight Step (Maximum Weight 2 kg)	Price	Registered Mail
   Zone 1 Malaysia & Brunei	1st 100g	S$0.85	Additional S$2.24 per parcel
   	per additional step of 100g	S$1.00
   Zone 2 Countries in Asia & the Pacific (except Australia, Japan & New Zealand)	1st  100g	S$2.65
   	per additional step of Addl. 100g	S$2.50
   Zone 3 Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.	1st  100g	S$3.90
   	per additional step of addl. 100g	S$3.50

   
   Click here for transit time
   Click here for list of countries under each zone.
   Note: For air mail, it is charged according to the nearest 100g instead of every 10g
   
   
2. Speedpost (express, worldwide or air parcel)
   For information and rate, click here.
   
   
3. Must read
   

• All airmail includes registered service which requires additional S$2.24/per parcel on top of the shipping fee.
  
  
• Service Provider: SIngpost
  
  
• An invoice generated from paypal will be sent to customers once total cost of goods and shipping fee have been calculated.
  
  
• Happinest is not liable for any goods lost during shipping.
  
  
• If you intend to opt for insurance freight cover if applicable, pls kindly state it in your order. Extra charges will incur.
  
  
• Shipping charges excludes any customs fees (duties, taxes or other relevant charges).
  Customer is responsible to pay for any customs fees if required
  
  
• Happinest 's responsibility is to provide the products and arrange the shipping to your destination.
  
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Return Policy

• We only accept returns if the merchandise
  
  
  • defects in workmanship or materials
  • wrong merchandise sent, in terms of size and colour
    
    
• Merchandise that is damaged by man-made shall not be accepted.
  
  
• Any merchandise showing signs of alteration cannot be returned
  
  
• Items shall be returned with ful and original packaging. ( with tag, label, packaging bag and shopping bag attached)
  
  
• Customer shall bear the shipping fee for returning the item.
  
  
• Shipping charges are not refundable.
  
  
• All returns have to be reported within 3 days after receiving the items.
  
  How to determine the point of receipt
  
  Local - 5 working days from the date of deliver
  Example:
  Item sent on 1 Jan.
  Point of receipt: 6 Jan
  Latest to report : 9 Jan
  
  Overseas - based on the maximum transit time from the date of deliver.
  Example:
  Item sent on 1 Jan.
  Transit time: 4-6 days
  Point of receipt: 7 Jan
  Latest to report : 10 Jan
  
  
  Qualifying returns
  
  
• A refund or exchange can be done
  
  
• For refund, postage cost will be deducted
  
  
• For exchange, customer needs to pay for the postage fee for redeliver.
  Customer is required to top the difference if a higher value is choosen.
  No refund if a lower value is chosen
  
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